Privacy policy & cookie use

1. Introduction

At Authcarte, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, share and protect your personal information, and how we use cookies.

By using our service, you accept the practices described in this policy.

2. Information we collect

2.1 Information you provide

• Contact information (name, email, phone number)
• Payment information (where applicable)
• Content of communications with our customer service

2.2 Information collected automatically

• Usage data (pages visited, session duration)
• Technical data (IP address, browser type, device used)
• Location data (approximate, based on IP)

3. How we use your information

We use your information to:

• Provide and improve our voucher authentication service
• Respond to your requests and questions
• Send you important communications
• Detect and prevent fraud
• Analyse use of our service for improvements
• Personalise your user experience

4. Sharing your information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our service
• Legal authorities when required by law
• New owners in the event of a merger or acquisition

5. Data security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

6. Data retention

We retain your personal information for as long as necessary to provide our services and for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.

7. Your rights

Under applicable law, you may:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request portability of your data

8. Cookie use

8.1 What are cookies?

Cookies are small text files stored on your device when you visit our site. They help us improve your experience and understand how you use our service.

8.2 Types of cookies we use

• Essential cookies: necessary for the site to function
• Performance cookies: help us improve the site
• Functionality cookies: remember your preferences
• Analytics cookies: help us understand site usage

8.3 Managing cookies

You can control and/or delete cookies as you wish via your browser settings. However, this may affect some features of our service.

For more information on managing cookies, visit allaboutcookies.org.

9. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or via a notice on our site.

We encourage you to review this page regularly for the latest information on our privacy practices.